If your product was purchased through a Fire Organix distributor or retailer, you will need to go back to your original purchase location for any return or exchange.

You may return unopened products in original packaging within 30 days from the date in which the order was placed for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund. Shipping charges are non-refundable. Please contact us at and one of our associates will be happy to assist you.

One return or exchange per customer only. We do not take returns based on taste. We typically process approved return/refund requests within 1-2 business days.

Please be advised that usually refunds can take up to ten business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.